Contact
Support is handled by a person, not a ticket robot. Customer care is looked after by Yumi Soporte, and you will hear back within 24–48 business hours, Monday to Friday.
Email us
To make it faster, write from the email address you used at checkout and include your order number — it is in your purchase confirmation email. If you do not have it, tell us the approximate date of purchase and we will find the order.
What we can help with
- Your download did not arrive. Check spam and promotions first, then write to us and we will resend it manually.
- A file will not open. Tell us which device and we will send an alternative format.
- You want a refund. Within 60 days, no reason needed — see the Refund Policy. One email is enough.
- A billing question. Payments and invoices are handled by Digistore24; we will point you to the right place or handle it for you.
- A privacy request. Access, correction or deletion of your data — see the Privacy Policy.
- A question about the content itself. We are happy to answer these too.
Send a message
This form opens your email application with the message ready to send. If nothing happens, write to soporteyumi@gmail.com directly.
Postal address
47.709.347 DOUGLAS ANDRADE BRAZ DE OLIVEIRACNPJ 47.709.347/0001-71
Rua 14B, Sala 01
Setor Garavelo, Goiânia — GO, 74354-150
Brazil
Full company details are on our Legal Notice page. Please note that our products are digital — there is nothing to return by post.
Payments and invoices
Orders are processed by Digistore24 GmbH as authorised reseller. For anything strictly related to the payment itself or to your invoice, you can also contact Digistore24 directly at digistore24.com/support with your order number. Either route works — write to us if you are unsure.